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Companies with a culture of inclusivity and diversity attract the best talent, are six times more agile and innovative, and are twice as likely to meet or exceed financial targets*.
Customer-centric companies are 60% more profitable, have customers who are 3x more likely to remain loyal, and can expect to see an 80% increase in revenue when they invest in CX*.
Service-based businesses that have productized services are more profitable, grow faster, and have higher valuations than their peers*.
Deloitte 1 | Deloitte 2 | ILO | Statista | McKinsey 1 | McKinsey 2
I help small businesses, business owners, entrepreneurs, and freelancers build a solid foundation, streamline operations, and deliver exceptional service through innovative strategies and actionable, results-driven plans. My services are designed to solve immediate challenges while empowering long-term growth and success.
Whether you’re looking for fixed-price projects, tailored consulting solutions, or speaking engagements, I provide comprehensive support every step of the way. From productizing your services to optimizing customer experience and developing a thriving company culture, I’m here to help you scale efficiently and sustainably.
Let’s turn your vision into reality—together.
My greatest strength as a consultant lies in my ability to pivot, adapt to changing circumstances, and thrive in fast-paced, dynamic environments. With the rapid advancement of AI, the business landscape is evolving faster than ever, making flexibility a superpower, and I excel at quickly reassessing situations, revising strategies, and finding innovative solutions. Whether navigating unexpected challenges or responding to new opportunities, I maintain a forward-thinking approach, ensuring that we stay agile and focused on delivering results.
As a natural innovator, I consistently develop fresh, creative solutions and offer practical, forward-thinking strategies tailored to each business’s unique needs. Whether you want to overcome challenges, refine operations, optimize customer experience, or launch new initiatives, my focus is always on driving innovation that leads to sustainable growth.
I lead with empathy, allowing me to build strong, trusting relationships with my clients. Understanding the human side of business is crucial to resolving challenges effectively. By deeply connecting with my clients and their teams, I uncover the core of each issue, ensuring that my solutions not only address immediate concerns but also align with the company's vision and values for long-term success.
Your Seasoned Partner
With over a decade of experience in tech and finance, I bring a diverse skill set spanning Customer Success, Project Management, Sales, and Operations. This allows me to deliver strategic, actionable insights that drive sustainable business growth and long-term success.
I take a powerful data and results-driven approach to business consulting and coaching, with expertise in Customer Experience, Culture & Organizational Development, and Scaling & Productization. With this unique blend of skills and strengths, I excel in helping my clients discover and achieve their goals, unlocking their full potential.
Data-Driven, Adaptable, Up to Date
To help small business owners succeed by developing an inclusive culture and delivering exceptional productized services.
A future where opportunity, growth, and success are equally accessible to all.
Giving Unconditional Respect
Listening and Seeking to Understand
Encouraging Autonomy
Celebrating Individuality
Embracing Change
Guided Collaboration for Custom Solutions
We begin with an initial consultation, laying the foundation for a tailored approach. I also conduct an evaluation to pinpoint areas of improvement and gain insights to guide strategic enhancements.
After a thorough analysis, we collaborate to develop an effective action plan– built around your specific needs, with clearly defined, achievable goals that align with your overarching business objectives.
Next, we implement the plan, engaging employees at all levels to ensure buy-in. I provide practical tools, strategies, and support throughout the process to help you embed these changes into your organization.
I monitor progress throughout, allowing real-time adjustments and strategy refinements. This ensures we stay aligned with your evolving goals, optimizing what works and addressing areas that need improvement.
Finally, I provide follow-up support to help ensure success. I aim to support you in building an inclusive, customer-centric, resilient business that thrives in a constantly changing landscape.
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